Requesting a mediator
The parties must jointly request the mediator. If only one party initiates the request, the mediator may assist the other parties in joining the request.
Face-to-face mediation meeting
The mediator informs the parties about the process, fees and conditions.
Resolution of the conflict
The parties must jointly request the mediator. If only one party initiates the request, the mediator may assist the other parties in joining the request.